Contact Form
Name

Contact Email Id

contact@utsavbazaar.net

Contact Number

9845113498.

Address

249, opposite Nalpad Pvt. Ltd, Hebbal Industrial Area, Mysuru, Karnataka 570018

GSTIN

29AAEHH7655A1ZA
 

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Frequently Asked Questions

What type of crackers do you sell?

We sell NEERI certified green crackers of elite brands manufactured by authorised manufacturers.

Are they Branded or Local products?

We never sell substandard or local products instead, we assure 90 + percentage of success rate of whole merchandise as nobody can assure you 100 % because every product is hand made.

Are you a licensed vendor?

Of course, we are licensed to sell all thru the year having market presence since 1995.

How do I trust the quality of the product?

Here in Mysore we provide replacement warranty for all the products if any of the them fails to perform but its impractical to do so with outstation customers.

Are they any hidden charges like GST, Delivery, Packaging Etc?

Yes we charge 5% of the total cart value which includes everything till delivery upto the nearest hub.

Will my preferred items be available close to Diwali?

No, We cannot assure you since reprocurement is almost impossible during Diwali days so if any of the items in the cart which go out of stock will be replaced with similar and close to the value products.

Do you deliver all through the year?

Yes of-course except blockout days which are 10 days just ahead of Diwali festival.

Is it safe to pay on your website?

Yes. All payments are processed through RBI-approved gateways (UPI, cards, net banking). Your details are encrypted and never stored.

Can I pay on delivery

Since fireworks cannot be delivered to home we use third party services for logistics, COD is not possible.

Do I get a proper bill for my order?

Absolutely. Every purchase is issued with a GST invoice carrying our GSTIN and company details.

How do I know my payment was successful

During checkout after making payment you will be prompted to share payment screenshot eventually you will get confirmation message and mail as well.

What if my order doesn’t arrive?

Every shipment is trackable. In the rare case of non-delivery, we will issue a full refund or reship your order.

What if I receive damaged or wrong items?

Contact us within 24 hours with a photo. We’ll arrange a replacement or refund as per our policy.

How long does it take to receive my order?

Delivery typically takes [4-5] days, depending on your location. Tracking details are shared as soon as your order is dispatched.

In case of quality dispute do you refund the amount?

No, since its a seasonal business and a high surge of transactions during Diwali, we can replace the order if the merchandise is returned in its original condition to our showroom after tharough inspection.

Are my details kept private?

Yes. We only use your contact and address details to process your order. We never share or sell customer data.

Where can I reach you if I have questions?

You can call us at [9743535300] or email [utsavbazaar.net@gmail.com]. We’re happy to assist.

How do I know your business is genuine?

We are a registered company with GSTIN [29AAEHH7655A1ZA]. Our physical office is located at [plot no 249 hebbal industrial area mysore 570018 since15 years its our own property]. You can always verify these details on official portals.

Can i cancel my order?

At Utsav Bazaar we want you to be delighted every time you shop with us. Occasionally though,We know you want to cancel the order ,You have the right to cancel the order before you proceed to make the payment.